Hospitality
Win more bookings and keep guests, with operations that hold.
I help hotels, venues and restaurants look at where enquiries and bookings leak, how guest data is kept, and which platforms they depend on. I am building proof here and show none yet.
Built for
- Owners and general managers
- Operations and revenue managers
- Marketing and bookings leads
What I look at
Six views of the work.
Before any engagement I map the regulators and rules that apply to your sector in Ghana. This is a first look, not legal advice.
- Enquiry and booking paths
- Where a guest's first message goes, and where it can be lost.
- Records and guest data
- What you hold about guests, and whether you could recover it.
- Operations and service
- How the work really gets done, and who it depends on.
- Team and access
- Who can reach bookings, payments and accounts, and what happens when someone leaves.
- Platform dependence
- Booking sites, social media and tools whose loss would cut you off from guests.
- Rules and risk
- Registration, data protection and the duties guests expect you to meet.
What this page shows
I have no hospitality client work to show on this page. It says how I would look at the industry, not what I have done in it.
Every sector
Data protection applies here too.
Ghana's Data Protection Act, 2012 (Act 843) covers organisations that hold personal data about people. Here that means guest names, ID details at check-in, booking history, and payment records. Organisations that hold such data generally need to register with the Data Protection Commission. Confirm your own position with the Commission or a lawyer.
I look at four things:
- What personal data you hold, and where it lives
- Who can open it, and whether that list is current
- Whether you could get it back after a lost laptop, phone or account
- What you would do, and who you would tell, after a breach
This is a first look, not legal advice. A lawyer confirms your exact duties.
How I would work with you